Jake Fegan to Lead Stylin’ Concepts’ Contact Center
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Independence, Ohio – April 16, 2005: Stylin’ Concepts (www.StylinConcepts.com), the nation’s leading retailer of truck and SUV accessories, has announced the appointment of Jake Fegan to Director, Contact Center. Fegan will be responsible for the day-to-day management and future expansion of Stylin’s growing contact center.
Fegan was most recently Call Center Manger for Charlton, a 150-seat inbound/outbound center in Monroe, Wisconsin, that was focused on delivering sales and customer support for the cable television industry. Fegan attended the University of Cincinnati, where he majored in History.
“We look forward to working with Jake as we continue to transition from a traditional phone-based call center to a truly integrated multi-channel contact center,” said Vivian Root, Vice President of Operations for Stylin’ Concepts.
“Not only am I very excited to join the talented Stylin’ Concepts organization” said Fegan, “but eager for the opportunity to live and work in my hometown of Cleveland, Ohio.”
About Stylin' Concepts
A 20-year leader in providing performance products for sport, off-road, and pickup trucks, as well as SUVs, Stylin' Concepts has grown from a small, regional retailer to a national player with hundreds of thousands of customers. The company, located in Independence, Ohio, has a large operations center, two warehouses, totaling 300,000 square feet and multiple mail order catalogs, each tailored to the specific needs of different customers.
The company’s mission is to quickly provide its customers with the superior parts and accessories they need to make their truck look good and go fast. Stylin’ Concepts thoroughly tests and inspects all of its products, only providing customers with the latest and the best. In addition, the sales and customer service staff engage in rigorous training, enabling them to provide the highest level of service, including beating any lower advertised price.
Furthermore, their extensive inventory enables in-stock orders placed before 4 p.m. EST to ship the same day. Finally, customers who are not totally satisfied may return their unused order without the restocking or other fees many companies charge.
Aside from various catalogs, Stylin’ Concepts products can be seen online and in magazines, including Truckin', Sport Truck, Mini Truckin,' Four Wheeler, Street Trucks and more. The company’s products have also been featured in multiple truck and auto-related programs, including Rides and Trucks!
Customers have a variety of ordering options including online, phone, fax mail or visiting the retail store. For more information, please call them at 800-433-1809 or visit their website at www.stylinconcepts.com.
Jake Fegan, the new Contact Center Director for Stylin' Concepts.
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