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Stylin Trucks - Your Source For All Things Truck

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Phone:

Order Line/General Questions: 1-800-586-9713 (within the USA) or
1-216-643-6600 (outside the USA) hours
Technical Questions: 1-216-643-6600 hours
Customer Service: 1-888-780-0358 hours

Fax:

Orders: 1-800-883-1855
General: 1-216-643-6610

Email:

Questions about an order you have already placed: [email protected] - Please include order number or name and address.

General questions, or questions about products and product availability: [email protected] - Please include a part number (if available) and your vehicle information.

Questions, comments or suggestions about this website: [email protected].

All Emails should expect a response within 24 hours. (Excluding weekends and holidays)

If you would like to subscribe to our Free Email Newsletter, send an email to [email protected] and put "GC_subscribe" in the subject line.

Got a cool ride? Send a high quality .jpg, .jpeg, or .tif image to [email protected] and you may see it in a national ad, our catalog or on this website.

Experiencing difficulties using our Web site? We want to know! Please let us know by using our Web Site Problem Feedback Form.

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Industry Leading One-Year Guarantee

At Stylin', we pride ourselves as the experts you lean on for your truck and SUV questions. To add a little more peace of mind to your shopping experience, we decided to provide a One-Year Guarantee on nearly every one of our parts and accessories.

We want to make sure you're completely satisfied with our service, and we also want to show you that the products sold at Stylin' Trucks have our seal of approval. And in most instances, our One-Year Guarantee will exceed manufacturers' warranties. Most of all, this guarantee will ensure that when you buy an accessory from Stylin', you're getting the high quality and name brand part you desire.

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Low Price Guarantee

While we offer to match or beat the price offered by competitors for identical SKUs (parts,) Stylin' Trucks still reserves the right not to price-match when the parts are not identical or the price match cannot be verified.

We will not match prices from local retail chains, such as NAPA or Pep Boys because they do not have shipping costs. All orders to be price matched must be placed with a Sales Professional via our toll free number; WE DO NOT price match orders placed via the web. We also do not match prices on parts that are out of stock or backordered.

For more on our price match policies, please check our Low Price Guarantee program.

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For Help Before or After You've Ordered

For help in placing an order or choosing a product, call our Order Line at: 1-800-586-9713 (within the USA) 1-216-643-6600 (outside the USA)

Hours: (Eastern Time)
Monday thru Friday - 8:00am to 10:00pm
Saturday - 9:00am to 9:00pm
Sunday - 10:00am to 9:00pm

For order status, or other follow-up questions, call our Customer Service at: 1-800-894-5450

Hours: (Eastern Time)
Monday thru Friday 9:00am to 7:00pm
Saturday 9:00am to 1:00pm

For technical support, call 216-643-6600:
Monday thru Friday 8:30am to 7:00pm (Eastern Time)
Saturday 9:00am to 1:00pm (Eastern Time)

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Methods of Payment

Online: Visa, MasterCard, American Express, Discover, and PayPal
By Phone: Visa, MasterCard, American Express, Discover, Western Union Quick Collect and Personal Checks*
By Mail: Visa, MasterCard, American Express, Discover, Personal Check, Traveler's Check and Money Order.
By Fax: Visa, MasterCard, American Express and Discover

* We'll take your purchase order over the phone after which you can mail or fax your check for payment processing.

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Shipments Outside the Continental U.S.

Funds must be in U.S. Currency.

Alaska and Hawaii - Please call Stylin' Trucks at 1-800-586-9713 to place your order.

International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

At Checkout choose International Customers - Click Here - Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

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Phone, Mail or Fax Orders

By Phone:
We accept Visa, MasterCard, Discover, and American Express credit cards, as well as Western Union Quick Collect and Personal Checks.
1-800-586-9713 (within the USA) 1-216-643-6600 (outside the USA)

Hours: (Eastern Time)
Monday thru Friday - 8:00am to 10:00am
Saturday - 9:00am to 9:00pm
Sunday - 10:00am to 9:00pm

Hours:
Instead of transmitting your order online, you can print it out and mail it to us. Please be sure to sign the order form somewhere. Include credit card number (Visa, MasterCard, Discover, or American Express) and expiration date, or one of the following forms of payment: Personal Check, Traveler's Check, or Money Order, made out to Stylin' Trucks. Note: For immediate clearance of personal checks, include daytime phone number. Personal checks must have your name and address pre-printed on them.

By Fax: Instead of transmitting your order online, print it out and fax it to us. Please be sure to sign the order form somewhere. Include credit card number (Visa, MasterCard, Discover, or American Express) and expiration date.

Fax the printed order form to:
Stylin' Trucks
1-800-883-1855 (within USA only)

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Product Affiliation

Unless indicated otherwise, the products on this website or in our catalogs are not manufactured by or on behalf of General Motors®, Ford®, DaimlerChrysler®, Nissan®, Honda®, Toyota®, Mitsubishi®, or Isuzu®, Corporations or any other motor vehicle manufacturing organization. No affiliation, connection with, sponsorship or approval by any of these organizations is intended.

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Products Not In Our Catalog

We have a wide variety of products available. Not everything we carry is listed in our on-line catalog or our printed catalogs. In addition, most items listed in our catalogs (both on-line and print) are available for other makes and models. If you need something we do not show in our catalogs, we will get it for you, just call us at 1-800-586-9713.

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Typographical Errors

All prices are subject to change without prior notice. However, we will notify you of a price change before shipping. Please note that Stylin' Trucks cannot be responsible for typographical or other errors, and reserves the right to cancel any orders resulting from such errors.

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Returns and Exchanges

Shop with Confidence. If you are not completely satisfied with any unused item simply return it within 60 days for a replacement or refund of purchase, whichever you prefer (excluding shipping charges). Electronic items are limited to a 15 day return. Returned merchandise must be returned according to the instructions on your invoice, including all original packaging, paperwork and properly packed to avoid damage. If the mistake was ours we will refund normal ground shipping charges only. Credits or exchanges can't be issued for improperly packed items. Returned merchandise may be subject to a 20% restocking charge. Used or incomplete returns can't be accepted. No returns or refunds will be accepted on painted, "Custom" or special order items, so please order carefully and pre-fit parts before painting.

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How to Make a Return

  1. Obtain a Return Merchandise Authorization (RMA #) by contacting a Stylin' Trucks Customer Service Representative by calling 1-800-894-5450 or by email at [email protected].
  2. Fill out the return paperwork on the back of your invoice and include with your return.
  3. Use the pre-printed return label on the bottom right corner of your invoice or address your return as follows:
    Stylin' Trucks
    RMA #___________
    765 Progress Parkway
    LaSalle, IL. 61301
  4. Ship your return prepaid, Stylin' Trucks recommends Fed Ex, UPS, or USPS. Please obtain the tracking # from the carrier.
  5. All returns are processed within 1 business day of receipt. If you have requested an exchange your item will be shipped out the same day your return is processed. If you have requested a refund, you will be refunded by the same method you used to pay for your order. Going through the normal banking process you will typically see a refund posted to a credit card within 3-5 business days.

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Secure Transactions

We've taken every precaution to protect sensitive data sent over the Internet. All personal and credit card information entered on your order is transmitted in an encrypted form for your protection. All transactions are kept secure when you use Firefox, Microsoft Internet Explorer 3.0 or higher, Google Chrome, or any compatible Secure Sockets Layer (SSL) browser to order our products. These browsers automatically "scramble" personal information so it remains safe as it travels the Internet.

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Shipping and Handling Charges

Standard Surface Shipping Methods (within the continental U.S.)

Orders placed through Economy will ship via either FedEx Ground or U.S. Postal Service. If shipping via Postal Service, orders may not be trackable. Delivery times are typically 5-9 days after shipment. Orders placed through Ground will always ship FedEx Ground, and will always be trackable. Delivery times are typically 3-5 days after shipment.
Standard shipping charges are per the following chart, based on the dollar value of your order:

Order Amount Economy shipping
(5-9 days)
FedEx
Ground Shipping
(3-5 days)
$0.00 to $25.00 $5.99 $7.99
$25.01 to $50.00 $7.99 $9.99
$50.01 to $75.00 $11.99 $13.99
$75.01 to $100.00 $14.99 $16.99
$100.01 to $125.00 $17.99 $19.99
$125.01 to $150.00 $19.99 $21.99
$150.01 to $200.00 $21.99 $23.99
$200.01 to $300.00 $23.99 $25.99
$300.01 to $400.00 $25.99 $27.99
$400.01 to $500.00 $27.99 $29.99
Over $500.00 $29.99 $31.99

Expedited Shipping Options

Expedited shipping options are available on orders shipping within the Continental United States. All prices are in addition to the standard shipping charges shown above.

To qualify for express delivery, every item on your order must be eligible for express delivery. Items that are out of stock, oversized, extremely heavy or ship by truck freight are not eligible for express delivery. In addition to this, items that are considered hazardous and some electronics can only be shipped via ground.

Please note that orders placed through FedEx Overnight will be delivered 1 day after the anticipated ship out time, while orders placed through FedEx 2-Day will be delivered 2 days after the anticipated ship out time. FedEx does not deliver on Saturday or Sunday.

Surcharges and Additional Shipping Fees

Additional surcharges will apply for Oversized, Extremely Heavy and Truck Freight Shipments, as well as for shipments outside the Continental United States.

In all cases, you will see any extra shipping charges on the final Check Out page, before your order is completed. Shipping promotions and discounts do not apply to surcharges and any additional handling fees.

Oversize Shipping

Shipping carriers charge extra for oversized and exceptionally heavy items. Because of this, we add an additional fee per item on top of our standard shipping charges.

Truck Freight

Items over the weight and size limit for UPS and FedEx must be shipped via common carrier (semi-truck). Because of this, we add an additional fixed fee per item on top of our standard shipping charges.

Note: Open and Inspect truck freight shipped items carefully before signing the delivery receipt. We can only replace truck freight shipped items if the damage was noted at the time of delivery.

Shipping to Alaska and Hawaii

Items can only be shipped to these states through our standard Economy shipping method. An additional shipping fee of $17.99 will also be charged on top of the standard shipping charges. Please note that any items marked for Oversized Shipping or Truck freight cannot be delivered to these states.

Shipping to Canada and other countries

Please refer to the Shipments Outside the Continental U.S. section for more information on how to use Bongo International to place your orders.

Free Shipping

Free Shipping may only be obtained using a free shipping coupon, provided the minimum order requirements are met. Minimum order requirements are based on merchandise total only, not including shipping, tax or sale-priced items.

To receive free shipping, you must enter a valid promotional code into the coupon code box found in your shopping cart. Only one discount per order — offers may not be used with any other promotion or discount.

Free Shipping applies to our standard Economy shipping method only. Shipments outside the continental U.S., Express Delivery orders, Oversize Shipping and Truck Freight items are not included.

Shipping Damages

UPS, US Post Office, or FedEx shipments - Please notify us at 1-800-894-5450 immediately so we can initiate the claim process. Please keep all packaging materials should the carrier wish to inspect them.

Truck Freight Shipments - It is imperative to make a note of any damage on the delivery receipt at the time of delivery. Open and inspect the merchandise carefully before signing the delivery receipt. We can only initiate claims if the damage was noted at the time of delivery.

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Warranty

Most products are warranted against manufacturer defects for 90 days unless otherwise specified. Warranty is void if an item is altered, misused or installed improperly. Stylin' Trucks is not liable for any direct or indirect consequential damage of any kind.

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When You Can Expect To Receive Your Order

There are two pieces of information that determine when you will receive your order:

  1. When we ship the order
  2. Length of time the order takes to ship from our warehouse to you
  1. When we ship the order the expected ship date for each item you ordered was shown on the Parts Display page when you ordered the item. If you didn't notice the date and want to see it, then type your item number in the Search Box in the upper left hand corner of any screen, hit Enter and you'll see the Parts Display page for the item you ordered. Stock levels change constantly so it may not be the same as when you ordered it. Click here to see an explanation of the different messages you may see.
  2. Length of ship time
    • If the item is In Stock, that means it will be shipped out of our warehouse. Once we ship your order, it will take an additional 1 to 5 days for you to receive it. Click here to determine how long it will take for you to receive it after we ship it.
    • If the item is not in stock, we will ship it from our warehouse as soon as we receive it or we may ship it directly from our supplier to you if we determine you will receive it faster that way.
    • If you have items on your order with different expected ship dates, we will ship each item as soon as it's available.
    • We try to be as accurate as possible when estimating our ship dates. We would rather overestimate than underestimate.

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Wholesale/Dealer Accounts

To make sure all of our customers get the best deal, we have a one price policy, which is the best price on top quality parts. Volume discounts may be available on an order by order basis for multiple orders of a single part, or orders over $3,000. If you have an order that qualifies, please email your request to [email protected] or fax us at 216-643-6610 with quantity and description of the items needed. Please make the subject of your email or fax "Volume Order Request" and include your email address, fax number, and daytime telephone number. We will fax or email back a response within 2 business days.

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